Refund Policy

We want you to be completely satisfied. Learn our fair and transparent refund process.

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Overview

At TNG Solutions, we want you to be completely satisfied with your educational experience. This Refund Policy outlines our procedures for handling refund requests for workshops and skill development courses. Please read this policy carefully before enrolling.

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1. Refund Eligibility

You are eligible for a refund if:

🗓️You request a refund before the course start date
⏰For live courses: within 7 days of enrollment (whichever is earlier)
⏰For recorded courses: within 7 days of enrollment
📊You have completed less than 30% of the course material
❌The course is cancelled by TNG Solutions
⚠️The course content differs significantly from the description
🔧Technical issues prevent course access (unresolved within 48 hours)
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2. Non-Refundable Scenarios

Refunds will NOT be provided for:

🏁 Courses already completed (>70% progress)

📍 Requests after course commencement

👥 Skill dev courses after first session

📥 Materials already downloaded and used

📅 Self-paced courses after 30 days

😔 Personal reasons after course started

🔄 Duplicate payments (only 1 refund)

⛔ Courses cancelled due to misconduct

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3. Refund Request Process

1️⃣ Submit Request

Visit your dashboard > Enrolled Courses > Select Course > Request Refund OR email refunds@tngsolutions.in

2️⃣ Verification

We review course access logs, completion %, payment date, and account status (3-5 business days)

3️⃣ Processing

If approved, you will get email confirmation. Refund sent to original payment method. Course access revoked.

4️⃣ Timeline

Request review: 3-5 days | Approval: 1-2 days | Refund: 5-10 days | Bank processing: 2-5 additional days

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4. Partial Refunds Schedule

Refund amounts based on timing:

0-7 days after enrollment100%
7-14 days (before course start)90%
After start, <30% completion80%
30-50% completion50%
Beyond 50% completion0%
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5. Course Cancellation by TNG

📧Immediate notification with reason
💵Full refund or alternative course enrollment
⏱️Process within 7 business days
🎁Credit vouchers for future courses
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6. Skill Development Specific Terms

⏰Request before first live session
❌No refund after first session attendance
24Hour 24-hour window if you miss first session
🏆Winners ineligible for refunds
📜Certificates issued post-completion only
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7. Special Circumstances

🏥Medical emergencies (with documentation)
🔧Technical issues preventing access
👨‍🏫Instructor unavailability or quality issues
🚨Payment fraud or unauthorized transactions
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8. Refund Methods

💳Credit/Debit Card: 5-10 business days
🏦Net Banking: 3-5 business days
📱UPI/Wallets: 1-3 business days
🔄Bank Transfer: 5-10 business days
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9. Dispute Resolution

If your refund request is denied:

●📄 Receive detailed explanation within 5 business days
●📤 Appeal with additional documentation
●⏰ Appeals must be submitted within 7 days of denial
●✅ Final decision within 5 business days of appeal

📧 For disputes, please use our Contact Us page.

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10. Vouchers & Credit Options

Instead of a refund, you can opt for:

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Course Vouchers

5% bonus on original amount

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Course Exchange

Different course at no extra charge

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Account Credit

Use for future purchases

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Premium Upgrade

Upgrade to premium variant

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11. Frequently Asked Questions

❓Can I get a refund after the course ends?

✓ No. Refunds only available within the 7-day window of enrollment.

❓What if I didn't complete due to personal reasons?

✓ Personal reasons after course start don't qualify for refunds. You may request course deferral to a future batch.

❓Can I transfer my course instead of refunding?

✓ Yes! Request transfer to a family member or colleague within 7 days of enrollment.

❓What if I paid twice by mistake?

✓ Contact support immediately. Duplicate payments refunded within 3 business days.

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12. Contact Support

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Support Hours

Monday - Friday, 9:00 AM - 6:00 PM IST

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Response Time

Within 24 hours

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13. Policy Changes

TNG Solutions reserves the right to modify this Refund Policy at any time. Changes will be communicated via email to registered users. Your continued use of our services indicates acceptance of the updated policy.

Ready to Learn?

We're confident you'll love our courses. Our fair refund policy protects you every step of the way.

📧 Contact Refund Team